Ontime Care Worldwide Inc. is the authorized claims administrator for JF insurance policies (JFS, JFE, BHS, JES, JESP, JFP, JFC, OPL, JFVTC, JFR, TOP)
There are two ways to submit your claim:
1. By Mail:
Mail your completed claim form (sent with your insurance policy confirmation), original receipts, and supporting medical reports to:
Ontime Care Worldwide Inc.
15 Wertheim Court, Suite 512, Richmond Hill, ON, L4B 3H7
Please ensure to keep a copy of your claim for your own records.
2. Online:
Web claim submissions are accepted for claims with total expenses under $500. (For claims over $500, please mail in your claim).
Please go to eclaim.jfgroup.ca to submit your claim.
Submitting online is easy! – video for step by step process.
Please READ before you submit your claim online:
- You can submit your claims online if your policy number begins with the following: JFS, JFE, BHS, JES, JESP, JFP, JFC, OPL, JFVTC, JFR, TOP.
- Please submit one claim for each medical condition (Example/ Doctor visit and pharmacy expense for the same condition would fall under one claim).
- Please attach pdf files or readable photos of all itemized invoices and payment receipts from the medical service provider, pharmacy or hospital along with any detailed medical reports.
- For patients treated at a medical clinic, a physician’s medical report is required.
- Failure to include the required supporting documentation will delay processing.
- Claim must be submitted to OTC within 90 days of occurrence.
- You are responsible for all fees charged for any supporting documentation with your claims.
- We reserve the right to request submission of the original documentation or additional information if needed.